If it’s your first time to charter a bus, you’re probably wondering where to start. Well, a minibus also referred to as a shuttle bus or a mini coach is one popular mode of travel ideal for smaller groups. When chartering a bus, the cost of service is usually the first thing to consider. However, to ensure that you get the most comfortable and safest charter bus for your specific group needs, here are four key factors to keep in mind when choosing a mini charter bus rental service.
1.Company’s reputation
You want to hire a charter bus company that has been in the business long enough to understand consumer demands and expectations. An established company has a proven track record of delivering the quality charter services. Also, ensure the company has an active provincial, territorial or federal operating authority and an updated list of references.
2.Company’s fleet size
Although the size of the fleet isn’t a direct measure of a good mini charter bus rental, it’s important to work with a big company if you are looking to charter motor coaches. Fledging charter bus companies may not have the capacity and management support necessary to offer you the kind of service you desire.
In addition, get to know the options that are available should you want to increase the passenger count and what the featured amenities in each option. Normally, your choice of vehicle will depend on the purpose, length, and nature of travel. You may want amenities such as catering, wheelchair lifts, restrooms, air conditioning, etc. Ensure you pick a vehicle that fits your group needs.
3.Customer care cervice
Hire a mini charter bus rental that has invested in their employees. Staff should be well trained in handling passengers and the vehicle. Moreover, they should be well versed in good customer care practices, etiquette, hygiene, and grooming. Most established charter bus companies will have a standardized uniform for their staff, which is also another way a company communicates its attitudes and values. Ask about company drug and alcohol testing program as well as safety measures. Avoid working with companies that do not enforce such measures.
4.Emergency plan
Like any other machine, vehicles develop problems. What happens when your charter bus gets damaged in the middle of the journey? Well, choose a company that is a registered member of the International Motor Coach Group to enjoy timely backup plan. Members of this group are expected to offer help to a fellow member in case of an emergency. If vehicle repair doesn’t work, you’ll get a replacement to ensure your journey remains uninterrupted.
The type of insurance a company has on its vehicles is also an issue to keep in mind. Request for proof of adequate coverage and ensure the vehicle is fully licensed to operate within the federal, state or the provincial jurisdiction.
